Terms & Conditions
Making A Purchase Whilst all prices in magazine advertising are correct and available on this website and in our shop at the time the advert is prepared, it is inevitable that some prices or types of items stocked may have changed by the time the magazine is published.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We will attempt to send your order right away, but if your item is not in stock, and not due in within 5 working days, we will contact you to agree how to proceed.
Shipping And Handling In stock items ordered by 1400 on a working day are normally dispatched on the same day.
We ship all locos and all orders over £500 free of charge to UK addresses, these and our other ‘standard’ paid for shipments are sent by Royal Mail 1st class post, UPS or Hermes. For your security these services do require a signature.
Delivery Schedule We will normally send your order to you within two business days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We insure all our parcels. Please look at the parcel for any obvious signs of damage before you sign for it. You are entitled to place a comment next to your signature, e.g. 'damaged' or 'unexamined', indeed if you wish you are entitled to ask the carrier to wait whilst you unpack an item that looks as if might be damaged.
It is your responsibility to contact us regarding any shortages or packing errors within 7 days of receipt of goods. You must check all items are exactly as ordered upon receipt.
Guarantee All Accucraft and Roundhouse models are covered by a two year manufacturers warranty on parts and labour, as long as they are cared for and operated according to the comprehensive instructions provided. The warranty does not cover neglect, misuse, or general wear and tear. We (Anything Narrow Gauge) do not provide any warranties ourselves and we exclude any warranties express or implied by statute, common law or of any other kind.
For all warranty repairs, please contact us in the first instance. We will liaise with the manufacturers who will then arrange with UK customers for the item to be collected by their couriers. Overseas customers will either need to arrange shipping of the item to and from the UK at their cost, or arrange for work to be done locally with parts supplied by Accucraft.
To make shipping easier in the event of your locomotive having to be sent for service, please retain ALL original packaging. Accucraft do not carry spare boxes in stock to return your model to you. If improperly packed to be sent to them, they cannot be responsible for any damage.
Our products are only suitable for purchase by adults over the age of 18 years.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Disclosed to third-parties for goods delivery purposes or warranty work
We do not use customers details for general direct marketing initiatives of any kind, either by e-mail, telephone, or postal mail.
Returns Policy Faulty or damaged goods can be returned for full credit or replacement.
You may return unwanted goods for credit within seven working days of receipt for full credit to your original payment method. Credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions. We reserve the right to adjust the refund value of any returned goods (including packaging) not in as new condition.
Please call on 01409 255510 - and quote your name and postcode prior to sending your return, lines are open Tues-Sat 10am – 4pm. Alternatively please email using the contact facility on this website.
Place a note with the goods stating your name and address, including the postcode, and reason for return.
Repack the goods securely and address to Anything Narrow Gauge, 1 Market Arcade, The Town Square, Holsworthy, EX22 6DL
We will only refund ordinary 1st class postage costs for defective items returned, please obtain a free certificate of posting for your records as we cannot be held responsible for non-delivery of goods to our address without it.
The returned items are covered on our insurance, we will only refund the normal 1st Class postage costs back to you.
On receipt of the goods we will credit the original payment method with the value of the returned goods. If you require faulty goods to be replaced rather than refunded please make this clear.
This policy does not affect your statutory rights.